Claims Manager - Heavy Equipment Appraisal/Total Loss

at  Sentry Insurance

We’re a people-focused business. And we pride ourselves on the promise to deliver efficient and effective services to our customers. At Sentry, we believe people are our competitive advantage. We strive to attract, train and motivate our employees to keep Sentry as a market leader in our industry. We are committed to hiring people with the potential to excel. You could be the next key player to support our Heavy Equipment Appraisal Team.
We are seeking an individual with technical knowledge of insurance policies and heavy equipment/trucking appraisal, to join our team as a Claims Manager for our Heavy Equipment Appraisal/Total Loss teams. As the Claims Manager, you’ll supervise and motivate your team to provide quality file handling and settlement with superior customer service.

WHAT YOU’LL DO:

You’ll provide exceptional guidance and direction to the Heavy Equipment Appraisal/Total Loss team in order to help Sentry maintain its level of standards and ensure a high level of customer service is provided to our policyholders and claimants. In addition, you’ll:

• Supervise and motivate a team of appraisers of heavy equipment, ensuring accurate and fair valuations of equipment conditions and repairs, as well as a total loss team on the valuations of heavy trucks and machinery.
• Implement improvement programs where needed and recognize staff that provide exceptional customer service.
• Work closely with your staff to communicate work direction, monitor service, and discuss new coverage or laws.
• Monitor claim progression and participate in file review sessions, ensuring adherence to standards and practices.
• Prioritize workloads and conduct file quality audits to ensure prompt and accurate file handling.
• Provide guidance and direction on files as the technical expert in the claim unit.
• Review new claims not automatically assigned by the claims system and assign them to claims representatives for appraisals, evaluation, and settlement.