COMPANY & POSITION OVERVIEW:

J.B. Poindexter & Co (JBPCO) is a privately held diversified manufacturing company forecasting $2.5B in annual revenue and 9,000+ team members in 2024. The nine operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, funeral coaches, limousines, electric and alternative fuel vehicles, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging. For more information, visit www.jbpoindexter.com.
Reporting to the JBPCO VP of Risk Management, the Claims Manager will be responsible for driving optimum claims outcomes, supporting operational goals and business objectives and providing customer service to our stakeholders. This position will oversee third-party adjusting (TPA) company and work with adjusters on claims evaluations, strategy, reserves, and review. submit TPA claims cost invoices; ensure compliance with claims handling practices, statutes and laws; lead claims reviews; interface with business units’ EHS, nurses, and HR functions to obtain investigation reports and other information needed for the claims handling; oversee and provide guidance to the subordinate assisting with claims; communicate with attorneys on claims strategies and provide appropriate authority for claims settlements; oversees and controls allocated claims expenses.

QUALIFICATIONS AND SKILLS:

• Bachelor’s degree in related discipline
• 10+ years experience as a claims adjuster for workers compensation claims, auto claims and general liability
• Knowledge of insurance policies for determining coverage and limits
• Familiarity with multi-jurisdictional adjusting and legal requirement
• Experience with RMIS systems and general Microsoft software
• Superior communication, strategic thinking and problem-solving skills
  J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
  

  LI-MG

• Comprehensive Claims Oversight - Manage all claims filed against the organization across various business units and insurance lines. Establish standardized procedures for filing, tracking, and resolving claims.
• Mediation Participation & Litigation Management - Attend mediations as appropriate to provide expert representation and negotiation on behalf of the organization. Work closely with legal teams to develop strategies for effective claim resolution.
• Financial Management - Oversee and manage monthly invoices related to claims. - Ensure accurate and timely processing of payments and reimbursements. - Monitor and analyze financial data to identify cost-saving opportunities.
• Workers’ Compensation Management - Oversee and manage all workers’ compensation claims, ensuring timely processing and resolution. - Develop and implement effective return-to-work programs to facilitate the prompt and safe return of injured employees. - Coordinate with healthcare providers, employees, and supervisors to manage recovery plans and accommodations.
• Efficiency and Resolution - Implement best practices to resolve claims efficiently and effectively. - Develop metrics and KPIs to measure performance and improvement in claims management. - Foster relationships with insurers, adjusters, and other stakeholders to facilitate smooth claim processes.
• Regulatory Compliance - Ensure all claims are managed in compliance with relevant laws and regulations. - Maintain up-to-date knowledge of changes in insurance and claims management legislation.
• Other Responsibilities - submit TPA claims cost invoices; ensure compliance with claims handling practices, statutes and laws; lead claims reviews; interface with business units’ EHS, nurses, and HR functions to obtain investigation reports and other information needed for the claims handling; oversee and provide guidance to the subordinate assisting with claims; communicate with attorneys on claims strategies and provide appropriate authority for claims settlements; oversees and controls allocated claims expenses.