Claims Manager - North America Reinsurance

at  AXA

CLAIMS MANAGER – NORTH AMERICA - REINSURANCE

Stamford, CT | USA
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As Claims Manager, you will lead a team of claim professionals responsible for handling reinsurance claims for North America, while providing technical advice and direction. You will be responsible for ensuring the quality and integrity of claim handling across the team and delivering market leading services to internal customers (senior management, underwriters, actuaries, finance etc.) and external clients (brokers and cedents). You will operate in a highly collaborative team environment to achieve shared corporate strategies and objectives. You will collaborate with the Head of Claims for North America and other Claims colleagues around the world to implement global claim strategies and best practices.
DISCOVER your opportunity

What will your essential responsibilities include?

• Manage a team of P&C reinsurance claims professionals, including responsibility for their training and development, and liaise with the Head of Claims for North America on departmental / organizational issues.
• Manage the day-to-day activity of your team in accordance with AXA XL reinsurance claims handling guidelines, service standards, and in compliance with local regulations.
• Review and approve referrals on P&C claims within specified authority levels. Coordinate management of disputed claims and dispute resolution strategy with the Head of Claims for North America and AXA XL Re Legal.
• Manage a personal pending of P&C excess of loss and proportional reinsurance claims.
• Maintain a regular and open channel of communication with underwriters and actuaries to keep them advised of developments on individual claims and accounts and provide insights on exposure change and emerging trends that could affect the portfolio and reserving.
• Perform reinsurance claim reviews to build relationships and understand the cedants’ business, claim handling and reserving. Review claim files and conduct meetings with clients during the claim reviews and prepare claim review narrative reports. Oversee claim reviews and preparation of claim review reports by team members. Build and maintain key broker relationships.
• Meet internal and external service standards for claim payments and turnaround of transactions.
• Seek ways to drive continuous improvement.

You will report to the Head of Claims for North America, Reinsurance.

SHARE YOUR TALENT

We’re looking for someone who has these abilities and skills:

• Extensive experience in insurance or reinsurance claims.
• Technical proficiency and diversity of technical knowledge across P&C lines of business and experience with managing large claims. Proficiency in property claims specifically is required.
• Outstanding comprehension of claims best practices and experience with case analysis, setting reserves and large loss reporting.
• People management experience, including professional development of direct reports, their goal attainment and conducting performance reviews.
• Confidence in client facing role with cedants and brokers as auditor and company representative.
• Outstanding verbal and written communication skills as well as proficiency with claim data systems.
• Relevant industry designations (ARe, RPLU, AIC, etc.) and/or JD a plus.
• Flexibility to travel, as needed, up to approximately 20% of the time.

• Manage a team of P&C reinsurance claims professionals, including responsibility for their training and development, and liaise with the Head of Claims for North America on departmental / organizational issues.
• Manage the day-to-day activity of your team in accordance with AXA XL reinsurance claims handling guidelines, service standards, and in compliance with local regulations.
• Review and approve referrals on P&C claims within specified authority levels. Coordinate management of disputed claims and dispute resolution strategy with the Head of Claims for North America and AXA XL Re Legal.
• Manage a personal pending of P&C excess of loss and proportional reinsurance claims.
• Maintain a regular and open channel of communication with underwriters and actuaries to keep them advised of developments on individual claims and accounts and provide insights on exposure change and emerging trends that could affect the portfolio and reserving.
• Perform reinsurance claim reviews to build relationships and understand the cedants’ business, claim handling and reserving. Review claim files and conduct meetings with clients during the claim reviews and prepare claim review narrative reports. Oversee claim reviews and preparation of claim review reports by team members. Build and maintain key broker relationships.
• Meet internal and external service standards for claim payments and turnaround of transactions.
• Seek ways to drive continuous improvement