Claims Motor Manager

at  Guardrisk

INTRODUCTION

To attend to the daily operational mangement for all management claims matters including all claims salvage matters.

REQUIREMENTS

• Matric
• Computer Literacy (MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Insurance qualification or studying towards NQF 6
• Management Qualifications
• RE \ KI
• Motor Mechanical background will be advantageous
• Motor Assessment experience will be advantageous
• Registered Representative
• At least 10 years operational motor claims handling
• At least 5 years managerial experience with team of least 12 staff members
• Commercial and Corporate fleets, aggregates, and salvage management
• Binder and Non-Binder experience

ROLE PURPOSE

Provide a daily operational function for the motor claims team.

DUTIES & RESPONSIBILITIES

• Utilize reports from all systems to ensure effective operational management: daily, weekly, and monthly.
• Manage and reduce all exceptions
• Prepare operational reports and proposals as needed
• Provide ongoing Technical and Operational training (technical, claims procedure for staff) and advise to all stake holders
• Provide guidance and mentorship to claims handlers, assisting in their professional development
• Managing and resolve complaints and disputes
• Ensure compliance to policies and procedures and identify and address performance issues
• Maintain training material, process flows and SOP
• Constantly improve and manage efficiency to achieve maximum potential
• Make decisions and authorisations within claims mandate
• Continually manage, review and measure team activities against targets and SLA’s
• Build relationships, manage, and monitor service providers
• Identify and drive system enhancements
• Manage Claims cost, reduce claims leakage and enhance salvage income
• Evaluate claims promptly and accurately by determining coverage and liability and manage the allocation of claim reserves/outstandings
• Attend and chair meetings and collaborate with other departments such as underwriting and legal to resolve complex claims issues
• Manage credit control
• Manage and maintain effective implementation of compliance, legislation and regulatory matters and stay informed of industry trends, legal developments, and emerging technologies related to claims handling
• Manage, mentor, training and instruct team
• Attend to high quantum/complex/contentious claims
• Provide all stakeholders with the highest standard of service
• Timely responses to email and telephonic messages
• Document claim activities and maintain accurate records