Claims Officer

at  New Zealand Couriers

ABOUT NEW ZEALAND COURIERS

Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

THE ROLE

Based at our Penrose branch, the Claims Officer works within our Admin team to quickly and efficiently investigate, process, and resolve claims for our customers. It is crucial that you have a high focus on attention to detail and are dedicated to accuracy, as in this role you’ll be analysing situation factors to ensure accurate resolution of claims. You’ll be in touch with claimants, contractors, and our Operations and Customer Services teams during investigations, so this is a greatly varied role – a chance to collaborate across teams and make impact both internally and on customers.

KEY RESPONSIBILITIES INCLUDE:

• To process and approve claims, in accordance with the Company’s Conditions of Carriage
• Assist customers, branches and other departments with follow up of claim enquiries
• Ensure all targets are achieved and claims are processed accurately
• Updating & accurate recordkeeping of damaged and mystery freight
• Assisting in reconciling monthly accounts