Claims Operations Analyst

at  IQUW

ABOUT US

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

• A-Levels, High School Diploma, or University degree.
• Experience of data insights or operational experience preferred but not essential.
• Proficiency with Microsoft Excel, Power BI and other core business systems; and Strong presentation skills.
• Basic IT skills, understanding of how to work with databases, spreadsheets and digital systems.
• Ability to develop and maintain strong relationships with both internal and external stakeholders.
• Excellent communication and written skills, for interacting with team members, management, and clients/customers of the claims function.

ADDITIONAL INFORMATION

• A full job description can be seen here.

THE ROLE

This is an entry level position suitable for someone looking to start their career in Claims Operations. This is an excellent opportunity to gain experience in the Insurance industry, with a focus on claims operations, data management tools, statistical insights, and reporting.
The Claims Operations Analyst will be responsible for the delivery of claims operational workstreams, data insights, and claims performance metrics, as well as day to day operational tasks. This includes successful claims service delivery, operational functionality and to ensure the good health of the IQUW claims function meets the IQUW vision and values along with Lloyd’s and regulatory best practices, relevant legislation, and legal frameworks.
We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

KEY RESPONSIBILITIES

• Collaborate with colleagues to respond to customer data requests & deliver efficient data solutions.
• Produce daily/weekly/monthly/quarterly reports.
• Assist in identifying data issues, perform root cause analysis and provide solutions to improve data integrity and accuracy.
• Data integrity improvements across claims to include claims performance packs/dashboards.
• Collating data and monitoring of performance of external third-party providers to IQUW claims team.
• Considering automation of processes and procedures where available
• Demonstrate and champion an inclusive culture that reinforces the company brand, values, and behaviours.