Claims Operations Technician

at  MS Amlin

Claims Operations Technician
Location: London
Contract Type: Permanent
Work Pattern: Full Time and Hybrid

About The Job

• To assist with the performance and efficiency of Claims Operations, continually investigate ways to improve and seek opportunities to leverage the segmentated model.
• To provide consistent delivery of a TRUSTed, first-class claims experience to clients, brokers and internal stakeholders in adherence with all MS Amlin policies, procedures, controls and our claims philosophy

What You’ll Spend Your Time Doing

• To undertake Claims Operations processes.
• Ensure that systems and performance is optimised to enable faster, better decision to be made by the Claims teams.
• To assist the develop and implement an opportunity assessment process to identify and understand these; implementing and stabilising appropriate processes to address issues, and ensure these are documented and controlled.
• Work collaboratively with upstream and downstream teams/stakeholders to ensure smooth running of the organisation.
• Work towards undertanding the process and system lifecycle of claims and premium in the organisation.
• Assist with the administration of management of outsource partners, to monitor and manage the performance and efficacy.
• Support the claims response in the JSOX/FCA/PRA/Lloyd’s and internal regulatory and control environment. If you are an Owner or Operator of a control to ensure timely completion of all necessary actions within the quarterly reporting cycle.
• Ensure the performance of team members remains at an excellent standard (including ‘green’ KPIs)
• To coordinate with Claims Performance Management team to ensure timely delivery of KPI data and any other assistance required e.g. audits
• Be a point of coordination for the claims department for claims authority, relevant system access
• To learn to analyse claims data and provide specialist knowledge to clients and business to inform better business decisions.
• Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation
• To participate in and promote a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement - sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all.
• SMART objectives and personal development plans are set appropriately with relevant training facilitated.
• Feedback is given regularly, not just at reviews
• Underperformance is actively managed contemporaneously and high performance celebrated.

MS Amlin Claims Philosophy
Our corporate purpose is to provide ‘continuity in an uncertain world’. MSAmlin Claims provides this for our clients and the business through the consistent delivery of our Claims Philosophy – a service you can TRUST. TRUST represents our 5 service commitments – Transparency, Responsiveness, Understanding, Solution-driven and Technical expertise – which our clients can rely on as our team ‘live and breathe’ them on a daily basis.

What you’ll need

• Some experience in insurance or claims (preferable) with willingness to build relationships with relevant experts, brokers and co-insurers
• CII or similar professional qualification (desirable) or willingness to work towards
• Basic understanding of key principles and practices of London Market (preferable)
• London Market Claims System, e.g ECF (preferable) & Microsoft Office Knowledge e.g. Excel
• Knowledge of claims operations, technical claims lifecycles and reserving practices (preferable)
• Willingness to travel and attend client events

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

• Competitive Base Salary
• Performance Related Discretionary Bonus
• Holiday: 28 days core annual leave, and you can buy up to 5 days
• Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)
• Private Medical: cover for yourself. Family members/dependants can be added.
• Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits.
• Life Assurance: 5 x annualised base salary
• Enhanced Parental Leave (maternity and paternity): 6 months full pay, entitled from day 1.
• Continuous Learning Approach: Including study support with professional qualifications.
• Carers Leave: 5 days full pay.
• Employer Supported Volunteering: 3 days volunteering leave - full pay.
• Annual health screening
• Give as you earn
• Cycle to work
• Season ticket loan
• Green car scheme
• Retail discount platform

About MS Amlin
MS Amlin is a group of leading global (re)insurance companies, and we are part of the global top-10 non-life insurance group MS&AD. We operate through four legal entities operating in the Lloyd’s, Continental European, US and Bermudian global (re)insurance markets.
This role is in our Lloyd’s business
Our Lloyd’s business writes a diverse (re)insurance portfolio and specialises in providing insurance coverage to commercial businesses and offering reinsurance protection to other insurance companies around the world. We operate from our offices in the heart of London’s (re)insurance district and from our market hubs in Asia and the Middle East. We work in partnership with our brokers and clients to provide proactive risk solutions and support across a broad range of trades and industries. We operate through our Lloyd’s Syndicate 2001, and we can trace our roots in the insurance market, back over 100 years.

• To undertake Claims Operations processes.
• Ensure that systems and performance is optimised to enable faster, better decision to be made by the Claims teams.
• To assist the develop and implement an opportunity assessment process to identify and understand these; implementing and stabilising appropriate processes to address issues, and ensure these are documented and controlled.
• Work collaboratively with upstream and downstream teams/stakeholders to ensure smooth running of the organisation.
• Work towards undertanding the process and system lifecycle of claims and premium in the organisation.
• Assist with the administration of management of outsource partners, to monitor and manage the performance and efficacy.
• Support the claims response in the JSOX/FCA/PRA/Lloyd’s and internal regulatory and control environment. If you are an Owner or Operator of a control to ensure timely completion of all necessary actions within the quarterly reporting cycle.
• Ensure the performance of team members remains at an excellent standard (including ‘green’ KPIs)
• To coordinate with Claims Performance Management team to ensure timely delivery of KPI data and any other assistance required e.g. audits
• Be a point of coordination for the claims department for claims authority, relevant system access
• To learn to analyse claims data and provide specialist knowledge to clients and business to inform better business decisions.
• Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation
• To participate in and promote a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement - sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all.
• SMART objectives and personal development plans are set appropriately with relevant training facilitated.
• Feedback is given regularly, not just at reviews
• Underperformance is actively managed contemporaneously and high performance celebrated