Claims Quality Assurance Analyst

at  Kin Insurance

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago’s Best Places to Work, Midsize Companies (2021-2024).
• Forbes’ America’s Best Startup Employers (2021- 2023).
• Inc. 5000 Fastest-Growing Private Companies.
• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

I’VE GOT THE SKILLS… BUT DO I HAVE THE NECESSARY ONES?

• 5+ years of claims handling experience (specifically within homeowners Insurance)
• 2+ years of claims leadership experience or claims quality assurance experience
• Xactimate and Xactanalysis experience strongly preferred
• Extensive knowledge of claim handling processes and best practices
• Strong expertise in estimating and understanding the relationship between estimating guidelines and compliance requirements
• Ability to monitor and report on vendors and outside parties through specific reviews and presentations.
• Skilled in Excel/Google Sheets and data creation, manipulation, and analysis
• Outstanding technical acumen with knowledge of how to monitor and test compliance controls
• Comfortable working with and providing feedback and insight to managers, peers, attorneys, leaders, and adjusters
• Must have the ability to analyze facts and make decisions, self starter, and excellent written and oral communication skills at all levels.

We are looking to add a Quality Assurance Analyst to our growing Claims team! As a Quality Assurance Analyst, you will have the opportunity to work with our Claims and compliance teams to continuously improve and enhance effectiveness of claim handling in accordance with Kin’s claims handling best practices and regulatory requirements.
Here, you will play a crucial role in helping our team by conducting holistic claims file reviews. Additionally, you will orchestrate calibration meetings to ensure consistency amongst the leaders, while monitoring audits, metrics, performance, and beyond.