Claims Quality Improvement Sr Analyst - General Motors Insurance

at  GM Financial

EXPERIENCE

• High School Diploma or equivalent required; Bachelor’s Degree in related field or equivalent work experience preferred
• 5+ years of experience with auto and/or casualty claims handling required
• 4+ years of experience in a claims compliance or claims quality role preferred

• Develop and execute the vision of the General Motors Insurance quality improvement function within the claims department, continuously improving, and enhancing this function in accordance with claims best practices and regulatory requirements
• Create and maintain file audit dashboards to educate Claims leadership on trends, performance, and opportunities for improvement
• Develop and implement automated systematic claims handling quality file review and audit processes
• Collaborate with claims leaders to develop and implement policies, standards, processes, controls, and related documentation of best practices, guidelines, and workflows to ensure a center of excellence within Claim Quality Improvement
• Develop and implement quality and compliance reviews of General Motors Insurance claims to ensure quality and appropriate service results, to drive best in class claims handling
• Develop meaningful, updated audit forms calibrated to claims best practices and current regulatory requirements, analyze audit results, reporting on the results, and developing post-audit management action plans to drive continuous improvement
• Monitor, coordinate, track, measure, and report to internal stakeholders trends, issues, opportunities, and analysis on file quality data
• Collaborate with Claims leadership and related internal stakeholders on training initiatives, job aids, guidelines to continuously improve claims handling quality and execution in support of team and individual professional growth and development
• Bring a solid understanding of compliance issues and regulatory environment in all project development and implementation
• Build and maintain key relationships with internal stakeholders (eg, Peers, Operations, Learning & Development, various executive management leaders) and external stakeholders (eg, auditors and vendors)
  Qualifications: