Claims Relationship Manager

at  Intact

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.

ABOUT THE ROLE

This is an exciting opportunity for the right individual with technical claims expertise within a multi-line complex claims environment.
In this role you will be responsible for managing the internal and external claims relationship for Commercial and Specialty Lines, as well as, some Personal Lines claims and underwriting. Working with Clients, Agents, Brokers, and Intact business partners, you will promote the Intact Best in Class claims service proposition. This includes assisting in the servicing and retaining of client business, developing and maintaining strong, positive, externally focused client and broker relationships, trouble-shooting, and ensuring customer satisfaction within defined service standards.

WHAT YOU’LL DO HERE:

• Build and maintain business relationships with clients, agents and brokers in support of new business, retention and cross-sell initiatives, across all lines and regions including IFC’s global network, to ensure consistency of service.
• Lead or participate in project/client presentations to prospective and existing clients and brokers to support claim service initiatives.
• Take an active role in gathering market data from a range of internal and external sources in order to provide underwriting and claims leadership, including Portfolio Managers and their teams, with timely knowledge and insight into claims trends and developments, which enable process improvements and strategic decisions to be made.
• Responsible for negotiating claim services through an understanding of client’s business, or broker portfolio, service requirements, standards and goals; and implement defined transition plans for new accounts.
• Develop and execute bespoke account claims strategy for major clients and execute on performance guarantees and special claim handling instructions where appropriate.
• Accountable for monitoring client service results. Identifying all pertinent client service issues and partnering with claims, underwriting, agents, brokers and/or clients to facilitate resolution and development of action plans when necessary. Implement initiatives to meet client service requirements, including coordination/generation of loss runs.
• Support appropriate audit regime with external claim servicing partners, if required.
• Comply with all applicable legal and regulatory requirements, and ensure at a level appropriate to the position, that appropriate measures are in place to ensure compliance.
• Stay up to date on trends and developments within functional area, as well as the insurance industry.
• May help with sales and marketing of products and/or services to new and existing clients.
• Build and maintain internal relationship with key stakeholders, including claims, underwriting and risk control.
• Promote internalization of claims and use of strategic vendor partners.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique