Claims Service Consultant

at  Allianz Australia

CLAIMS SERVICE CONSULTANT | MULTIPLE LOCATIONS

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Handling motor catastrophe claims end-to-end, including repairable and total loss scenarios, following the AAL Claims Management Process.
• Maintaining up-to-date knowledge of legislation affecting claims management, make complex liability decisions at claims lodgement and throughout the claim lifecycle.
• Adhering to AAL standards to control costs and prevent leakage in the claims process.
• Managing expectations and relationships with both claimants and internal/external stakeholders.
• Communicating effectively with clients by adjusting voice tone, pace, and style, while ensuring compliance with regulations and internal processes, and providing timely, accurate claims processing.