Claims Service Consultant (JG10)
at Sanlam
Cape Town, Western Cape, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 22 Dec, 2024 | Not Specified | 24 Sep, 2024 | 3 year(s) or above | Written Communication,Conflict,Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
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Contract to Hire – Corp 2 Corp |
Description:
CAREER OPPORTUNITY
Santam‘s Direct Claims department has positions available for Motor Claims Service Consultant based in Bellville, Cape Town.
JOB DESCRIPTION
The purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete. This will include communication with the client, intermediary and service provider as well as process of payments on claims as per Assessors’ recommendations and instructions.
QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 12
Minimum 3 years’ relevant work experience in short term insurance motor claims settlement
Sound understanding of policy wordings
Motor claims handling experience
Commercial and Personal Lines claims experience
Fully computer literate (MS Office)
SKILLS
Ability to verify and interpret policy and appraisal detail
Good communication skills
Ability to handle conflict and negotiate
Negotiation skills
Excellent verbal and written communication
Accuracy and attention to detail
Ability to work well under pressure
COMPETENCIES
Analytical Thinking
Information Seeking
Directiveness
Flexibility
Initiative
Customer Service Consultant
Responsibilities:
Manage workload and instructions from system through any communication and or documents.
Required to check completeness and correctness of documents.
Responsible for all actions to get claim assessment ready.
Contact client or intermediary telephonically for any identified outstanding information.
Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
Process payments and orders as per Assessor recommendation and instruction.
Compiling of all rejection letters and distribution thereof to relevant stakeholders.
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Insurance
Banking / Insurance
Insurance
Diploma
Proficient
1
Cape Town, Western Cape, South Africa