Claims Service Consultant Level 2

at  Allianz Australia

CLAIMS SERVICE CONSULTANT | MULTIPLE LOCATIONS

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Providing superior customer service to motor claimants in a timely manner
• Managing the operational processing of motor claims and ensuring all parties are informed throughout the process
• Managing a high volume of inbound and outbound calls, and liaising with 3rd party insurers and other multiple stakeholders
• Maintaining positive working relationships with external and internal stakeholders via managing expectations and aiming to provide best possible outcomes for your customers
• Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues