Claims Service Consultant Level 2

at  Allianz Australia

CLAIMS SERVICE CONSULTANT LEVEL 2 | CUSTOMER & OPERATIONS | AUSTRALIA-WIDE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Follow the AAL Claims Management Process.
• Ensure and maintain knowledge of current legislation and how this impacts claims management, applying soundly based decision making to all claims and consistently making liability decisions of increasing complexity at claims lodgment and throughout the life of the claim.
• Adhere to AAL standards to minimize leakage and increased cost of claim.
• Manage claimant as well as internal and external stakeholder expectations and relationships.
• Build and maintain positive working relationships within the team and greater business unit.