Claims Service Manager (UAE National)

at  Bupa Global

Claims Service Manager (UAE National)
Job Description:

• Leading highly skilled individuals to deliver the very best service to Members, Groups, Brokers and other partners as and when required.
• Ensure the team are achieving all targets for contact handling, turnaround times and quality.
• Ensure team members take end to end ownership for the resolution of all general complex customer/provider claims. Case manage all queries through to resolution. Includes assessing and requesting additional information as required.
• Embedding a case management approach so that your teams take full ownership of each customer claims query.
• The efficient and effective (100% accurate) assessment of any claim and customer query.
• The delivery of all customer SLAs for email response times, claims turnaround and quality targets as and when required.
• Lead the continuous improvement initiatives identified by the Claims Case Managers, to continually challenge existing process and drive the development of new process.
• Ensuring all Claims Case Managers have the right capability, skill and knowledge to successfully and consistently achieve high levels of customer satisfaction.
• Ensure all operating processes are optimised.
• Deliver in line with, and ensure compliance with regulatory obligations
• Ensure compliance with all regulatory and governance requirements, including DHA, HAAD, FCA and Treating Customers Fairly