Claims Service Officer

at  Allianz Australia

CLAIMS SERVICE OFFICER – PERSONAL INJURY - PERTH, WA

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Ensuring a high level of service is provided to internal and external customers by efficiently and professionally responding to, and resolving customer queries relating to claim processing transactions in accordance with set service standards and timeframes
• Ensuring internal and external customer expectations are exceeded and business objectives are met by efficiently undertaking claim processing and administrative functions, resolving customer queries, and assisting case managers as required
• Ensuring work is completed with a high level of accuracy, decisions are evidence-based (in line with allocated authority), clearly documented, and in accordance with external/internal policy and procedure