Claims Specialist,Marine

at  AXA

CLAIMS SPECIALIST – MARINE

Singapore
In this role, you will have the opportunity to actively handle Marine Hull and Cargo claims, as both a lead and following (re) insurer in order to provide a prompt and efficient service to clients and meet corporate claims objectives and targets. Claims are multi-jurisdictional with clients across the Asia region and with claims occurring across the world.
This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.
DISCOVER your opportunity

What will your essential responsibilities include?

• Client servicing, liaison with underwriters and reporting to management.
• Manage the adjustment of reinsurance and insurance claims up to given handling and settlement authority.
• Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service.
• Oversee claims administration, including but not limited to process claims advice & settlements, liaise with accounts department on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time.
• Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets.
• Ensure claims are handled in line with the claims handling procedures.
• Ensure that accurate reports / figures are provided to Underwriters for marketing and renewals purposes.
• Set up and maintain database to record claims and another to record details of service providers in line with corporate objectives and targets.
• Support the Underwriters in marketing efforts and risk selection and to make occasional market presentations to raise profile of the AXA XL Claims Team.
• Exhibits determination to grow the claims team and ability to demonstrate leadership to new members in the team.

You will report to the Claims Manager.

SHARE YOUR TALENT

We’re looking for someone who has these abilities and skills:

• Qualification: Bachelor’s degree required
• Equipped with over 3 years of related claims experience such as in marine/ marine cargo will be desirable.
• Sound knowledge of key product line(s) and regulatory environment.
• Up to date appreciation of the technical requirements of the role
• Proven ability in identifying and analysing problems, creating good solutions, deploying sound decision making skills.
• Proven track record of knowing what it takes to provide a consistently first-class customer service internally and/or externally
• Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group
• Excellent report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences
• Excellent communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company
• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs
• Able to organise self (and others if applicable) including effective scheduling, prioritisation and time management skills, completing tasks to tight deadlines. Demonstrates a ‘can do’ attitude
• Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.
• Advanced knowledge of Microsoft Office programs; specifically, Excel (including ability to manage if not write macros), Outlook, Word, Powerpoint

Desirable Knowledge and Skills

• Experience in a Financial Services environment
• Demonstrable evidence of interpreting & manipulating data clearly and accurately with the ability to extract & clearly articulate key points
• Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities
• The role would suit a highly driven self-starters, with a strong desire to challenge and deliver.

• Client servicing, liaison with underwriters and reporting to management.
• Manage the adjustment of reinsurance and insurance claims up to given handling and settlement authority.
• Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service.
• Oversee claims administration, including but not limited to process claims advice & settlements, liaise with accounts department on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time.
• Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets.
• Ensure claims are handled in line with the claims handling procedures.
• Ensure that accurate reports / figures are provided to Underwriters for marketing and renewals purposes.
• Set up and maintain database to record claims and another to record details of service providers in line with corporate objectives and targets.
• Support the Underwriters in marketing efforts and risk selection and to make occasional market presentations to raise profile of the AXA XL Claims Team.
• Exhibits determination to grow the claims team and ability to demonstrate leadership to new members in the team