Claims Specialist - Professional Liability

at  XL Catlin

CLAIMS SPECIALIST - PROFESSIONAL LIABILITY

Hartford, CT I USA
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development.
As a Claims Specialist in the Hartford Professional claims unit, you will play a critical role by managing and resolving claims under various types of primary and excess professional liability policies, which could include public company directors & officers (“D&O”) liability policies; financial institution D&O and errors & omissions (“E&O”) policies; insurance company and insurance agents & brokers E&O policies; fiduciary liability policies; and employment practices liability policies. You will work closely with your manager to bring claims to resolution. You will interact and collaborate with regional practice leaders, our professional underwriters, brokers and clients on assigned accounts, taking ownership of critical issues relating to claims management.
Our professional liability claims handlers are tasked with resolving and settling claims proactively in order to achieve exceptional outcomes.
DISCOVER your opportunity

What will your essential responsibilities include?

• Proactively managing assigned professional liability claims across multiple lines of business, including initial analysis, drafting coverage letter, preparing a resolution strategy, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the client and AXA XL.
• Using robust technical skills, handle complex and difficult claims within authority level and specialization.
• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation, consistent with AXA XL litigation management best practices.
• Coordinating and managing communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.), ensuring we are providing the highest level of customer service.
• Ensuring all documentation is present in the claim file and ensuring that Claims Handler Guidelines and protocols are followed.
• Managing expenses through thoughtful expense management and claims best practices.
• Assisting our underwriters with policy review and participating in external marketing and business development activities. Sharing lessons learned and other identified trends to improve risk assessment and the underwriting process.
• Participating in the quality review process and seeking to identify new and improved processes. Embracing short and long-term improvement initiatives.
• Producing internal reporting in support of best practices and reserving guidelines. Following the AXA XL Claim Alert process.
• Identifying, monitoring and reporting on emerging liability and coverage trends.
• Coaching less experienced colleagues and being a role model in best practices.

You will report to the Claims Manager – Hartford Professional.
SHARE your talent

SHARE YOUR TALENT

We’re looking for someone who has these abilities and skills:

REQUIRED SKILLS AND ABILITIES:

• Education: Bachelor’s degree required; Juris Doctor (JD) required.
• Experience: Preferred professional liability claims-handling experience. Working knowledge of applicable regulations. Experience managing, negotiating and resolving high exposure and complex claims.
• Licensing: Insurance adjuster licenses for all states requiring licenses or willingness to immediately obtain such licenses upon starting.
• Proactive and Results Oriented File Handling: Ability to proactively manage assigned claims across multiple lines of the professional liability business. Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple workstreams, while maintaining quality.
• Analytical and Technical Skills: Robust analytical and technical skills to handle complex and difficult claims. Sound judgment skills.
• Collaboration: Ability to collaborate with claims management on large and complex losses. Ability to develop and maintain productive working relationships with all colleagues, including insureds, brokers, claim handlers, underwriters and legal counsel. Willingness to seek input from others as needed to achieve the best result possible for the client and AXA XL.
• Communication: Excellent verbal and written communication, presentation and influencing skills. Ability to communicate effectively with internal and external stakeholders to make sure we provide the highest level of customer service.
• Ethics: Handle responsibilities with integrity and to the highest standards of professionalism.
• Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and ability to focus on continuously improving technical skills and AXA XL claims capabilities.
• Client-Service Oriented: Focus on value at all points in the claims experience, delivering on our promise to our clients.

• Proactively managing assigned professional liability claims across multiple lines of business, including initial analysis, drafting coverage letter, preparing a resolution strategy, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the client and AXA XL.
• Using robust technical skills, handle complex and difficult claims within authority level and specialization.
• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation, consistent with AXA XL litigation management best practices.
• Coordinating and managing communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.), ensuring we are providing the highest level of customer service.
• Ensuring all documentation is present in the claim file and ensuring that Claims Handler Guidelines and protocols are followed.
• Managing expenses through thoughtful expense management and claims best practices.
• Assisting our underwriters with policy review and participating in external marketing and business development activities. Sharing lessons learned and other identified trends to improve risk assessment and the underwriting process.
• Participating in the quality review process and seeking to identify new and improved processes. Embracing short and long-term improvement initiatives.
• Producing internal reporting in support of best practices and reserving guidelines. Following the AXA XL Claim Alert process.
• Identifying, monitoring and reporting on emerging liability and coverage trends.
• Coaching less experienced colleagues and being a role model in best practices