Claims Specialist/Senior Claims Specialist

at  AXA

CLAIMS SPECIALIST / SENIOR CLAIMS SPECIALIST – ENERGY, PROPERTY & CONSTRUCTION

Singapore
In this role, you will have the opportunity to actively handle Energy, Property and Construction claims, both as a lead and following (re) insurer in order to provide a prompt and efficient service to clients and meet corporate claims objectives and targets. Claims are multi-jurisdictional with clients across the Asia, Middle East regions and with claims occurring across the world.
This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.
DISCOVER your opportunity

What will your essential responsibilities include?

• Client servicing, liaison with underwriters, distribution, risk engineers, and reporting to management including claims practice leaders.
• Manage the adjustment of reinsurance and insurance claims up to given handling and settlement authority.
• Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service.
• Oversee claims administration, including but not limited to process claims advice and settlements, liaise with Finance on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time.
• Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets.
• Ensure claims are handled in line with Global Claims Handling Guidelines.
• Ensure that accurate reports / figures are provided to Underwriters for marketing and renewals purposes.
• Support the Underwriters and Client & Distribution leaders in marketing efforts and risk selection, and to make occasional market presentations to raise profile of the AXA XL Claims Team.

You will report to the Claims Manager.

SHARE YOUR TALENT

We’re looking for someone who has these abilities and skills:

• Qualification: Bachelor’s degree preferred, or Engineering related Diploma or Degree
• Equipped with 3 years and above of related claims experience in property and construction will be desirable.
• Sound knowledge of key product line(s) and regulatory environment.
• Up to date appreciation of the technical requirements of the role
• Proven ability in identifying and analyzing problems, creating good solutions, deploying sound decision making skills.
• Proven track record of knowing what it takes to provide a consistently first-class customer service internally and/or externally
• Ability to build effective working relationships internally and externally
• Excellent report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences
• Excellent communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company
• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs
• Able to organize self (and others if applicable) including effective scheduling, prioritization and time management skills, completing tasks to tight deadlines. Demonstrates a ‘can do’ attitude.
• Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.
• Advanced knowledge of Microsoft Office programs; specifically, Excel (including ability to manage if not write macros), Outlook, Word, PowerPoint.

Desirable Knowledge and Skills

• Experience in a Financial Services environment
• Demonstrable evidence of interpreting and manipulating data clearly and accurately with the ability to articulate key points
• Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities
• The role would suit a highly driven self-starters, with a strong desire to challenge and deliver.

• Client servicing, liaison with underwriters, distribution, risk engineers, and reporting to management including claims practice leaders.
• Manage the adjustment of reinsurance and insurance claims up to given handling and settlement authority.
• Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service.
• Oversee claims administration, including but not limited to process claims advice and settlements, liaise with Finance on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time.
• Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets.
• Ensure claims are handled in line with Global Claims Handling Guidelines.
• Ensure that accurate reports / figures are provided to Underwriters for marketing and renewals purposes.
• Support the Underwriters and Client & Distribution leaders in marketing efforts and risk selection, and to make occasional market presentations to raise profile of the AXA XL Claims Team