Claims Team Manager (Group Protection)

at  LegalAndGeneral

Company Description
Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
Job Description
We’re recruiting for a Claims Team Manager to join our Group Protection department on a permanent basis offering a salary of up to £50,000 depending on experience! This role requires a person to lead and manage a team of Claims Specialists. Working in our Hove office a minimum of once a week and the rest from home.

What you’ll be doing:

• Manage, motivate and develop employees at all levels, in a manner that is consistent with the Company’s policies and procedures to maximise the performance of the area
• Ensure the teams objectives and efforts are aligned to overall departmental goals, service level agreements and targets, pro-actively using relevant management information to monitor and respond to changes in performance levels
• Understand drivers of customer satisfaction and implement appropriate action plans, ensuring that development and systematic issues are actioned within your team
• Evaluate, review and resolve issues at team level to ensure consistency of service, resource and quality across the team whilst maintaining a strong risk management and mitigation framework
• Be responsible for the recruitment of staff within the Claims Team, ensuring the correct level of resource and the quality and competency of staff is maintained
• Hold regular 1:1’s with your team, coaching and supporting when needed

Qualifications

Who we’re looking for:

• Somebody who has excellent communication, both verbal and written
• Ability to be creative
• The individual must have people management experience
• Experience of managing a Claims team is desirable

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we’d love to hear from you

What you’ll be doing:

• Manage, motivate and develop employees at all levels, in a manner that is consistent with the Company’s policies and procedures to maximise the performance of the area
• Ensure the teams objectives and efforts are aligned to overall departmental goals, service level agreements and targets, pro-actively using relevant management information to monitor and respond to changes in performance levels
• Understand drivers of customer satisfaction and implement appropriate action plans, ensuring that development and systematic issues are actioned within your team
• Evaluate, review and resolve issues at team level to ensure consistency of service, resource and quality across the team whilst maintaining a strong risk management and mitigation framework
• Be responsible for the recruitment of staff within the Claims Team, ensuring the correct level of resource and the quality and competency of staff is maintained
• Hold regular 1:1’s with your team, coaching and supporting when neede

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the hear