Clarenville Ford - Automotive Service Dispatcher

at  People Stuff

We’re Hiring! Our client Clarenville Ford, is looking for an Automotive Service Dispatcher to join their growing team in Clarenville, NL.

• Implement and maintain an effective dispatch system.
• Schedule / coordinate shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritize and control all comebacks to ensure proper and prompt attention.
• Ensure proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintain timely and professional contact with service advisors / customers.
• Maintain an organized and up-to-date repair log.
• Prepare estimates when required.
• Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Open and close repair orders.
• Ensure that technicians follow warranty material disposition procedures.
• Communicate job status with the next shift supervisor.
• Schedule maintenance for service department vehicles and equipment.
• Prepare a list of needed service department equipment, supplies and required repairs, and review with the service manager as needed.
• Coordinate parts requirements with the Parts Department.
• Advise the parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintain high customer satisfaction ratings.
• Understand, keep abreast of and comply with Workplace NL legislation.
• Assist with safety, housekeeping policies and procedures throughout the Service Department.
• Maintain a clean work area.
• Maintain a professional appearance in accordance with company standards.
• Other tasks as assigned