Classroom, Event and Audiovisual Support Technician (f/m/d)

at  Central European University CEU

Date: 17 Sep 2024
Department: Information Technology Office
Full-time/Part-time: Part-time
Location:Budapest, HU, 1051
Application Deadline: Open until filled
The Information Technology Department at Central European University (CEU) invites applications for a part-time (21 hrs/week) Classroom, Event and Audiovisual Support position at its Budapest site.
The successful candidate will perform the tasks outlined below.

QUALIFICATIONS

• Secondary school diploma or a BA degree. A degree in Information Technology, Computer Science or a related field is preferred.
• Excellent interpersonal and communication skills in English, capable of acting as a liaison between users and IT support, and providing clear instructions to support users.
• Excellent IT technical skills:
• Proficient in installing, maintaining and managing IT assets.
• Experience with Helpdesk ticketing systems and data recording.
• Familiarity with Windows based applications.
• Basic network knowledge.
• Knowledge of videoconferencing, streaming and recording technologies, as well as audio system operations.
• Ability to adapt to changing technologies and processes, and willingness to contribute to continuous improvement initiatives.
• Ability to organize own workload, ensuring timely and effective completion of tasks while being able to adapt to shifting priorities and demands.
• Prior experience in an IT support role. Experience in an educational environment would be an advantage.

• Contributes to the continuous improvement of local IT processes and administrative procedures.
• Installs, maintains IT assets, administers their life cycle.
• Acts as an intermediary / primary contact person between users and IT support.
• Collects and records data in the Helpdesk ticketing system.
• Provides support in routine problem cases to users on-line, via phone and in-person.
• Provides feedback to his supervisor on users’ typical problems and inquiries.
• Supports the Head of Campus Technology and Support, the IT Coordinator, the System Engineers and the IT Director, as needed.
• Helps with usage of interactive displays, wireless content sharing, room controls, online and video conferencing platforms, web-based video repository, digital signage displays for classroom booking info.
• Provides general technical and presentation support for various internal and external events - videoconference, streaming and recording support, audio support for the operation of audio systems on campus.
• Prepares documentations, tutorials and how-to materials.
• Offers training and consultancy opportunities.