Cleaning Manager

at  CBRE

EXPERIENCE REQUIRED:

• Leadership Experience
• Cleaning Industry experience
• Exceptional Customer Service Skills
• Good knowledge of SLA’s/KPI’s
• PC literate - Microsoft Suite
• Competence in oral / written skills
• COSHH knowledge
• IOSH/NEBOSH qualified
• Supplier management

ROLE SUMMARY:

• Ensure delivery to and monitor performance against agreed customer service standards.
• To ensure that all work carried out is to the agreed specification and that safe working practices are observed at all times.
• Ensure an appropriate staffing and supervision at all time to meet both customer service and contractual requirements.
• Hold regular team meetings with all team members and shifts to update on site progress and discuss relevant issues. Receive and provide feedback.
• Hold regular reviews with direct reports, providing constructive feedback on performance.
• Manage, direct and monitor the activities of the on-site team.
• Attend different shift patterns regularly e.g. day shift, evening shift and night shift communications.
• Work with Human Resources to ensure that performance issues are promptly and effectively dealt with.
• Ensure that the contract provides healthy and safe working condition and that both clients and Company health and safety policies and processes are effectively implemented across both CBRE services and sub-contractor’s activities.
• Manage the recruitment and all wage / overtime costs to ensure they are within contract budget.
• Enforce the practice of agreed procedures in line with the Health and Safety, Quality and HR and Payroll Management System.
• To order cleaning consumables for the site with adequate control measures in place to prevent overstocking of items and to deliver all cleaning consumables to site where necessary.
• To carry out CBRE inductions and training with all new staff prior to starting work and ensure the induction certificates are completed on the onsite Health and Safety logbook.
• To conduct Cleaning and Health and Safety Audits of areas every month or in relation to the audit planner. Any failed audits (-80%) must be rectified within 7 working days.
• To ensure the efficient use of staff for holiday or sickness cover. It is the responsibility of the Cleaning team leader to arrange cover for holidays/absence.
• To appoint and oversee contractor works within the location.
• To conduct and complete annual reviews of all contractors.
• Ensure the completion of scheduled tasks on a regular basis.
• Provide site management and client with requested reports and data analysis.
• To conduct self-audits of cleaning standards on-site.
• Services to manage include, but not limited to; standard office cleaning, Pest Control, Waste Management, Recycling, Plant Maintenance, Window cleaning, Confidential Waste, Feminine Hygiene, Consumables, etc