Cleaning Services Manager

at  OCS Group

ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Public Sector FM business division that provides Cleaning, Catering, Facilities Management, Hard Services, Pest Control and Security services to a wide range of prestigious clients, within the Healthcare market.
Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

EXPERIENCE, QUALIFICATIONS & SKILLS REQUIRED:

• Knowledge of PC based rostering/ Time and Attendance systems (Timegate).
• Knowledge of creating rosters to suit levels of contractual requirement.
• Understanding of cleaning schedules, duties for events
• Experience within the public or corporate sectors in a large organization or venue where events and quick turn arounds take place regularly.
• Knowledge of pay roll systems
• Outstanding knowledge and a demonstrable track record of expertise in the successful management of teams at a multi-sites level
• A proven track record in Management, specifically cleaning contract in the corporate or public sector in a large building or multi sites contract
• A good general level of education. Ideally GCSE Maths & English
• IOSH Managing Safely Qualification or NIBOSH (Essential)
• BICS Licence to Practice
• IWFM Qualification (Desirable)

ABOUT THE ROLE:

The Cleaning Services Manager will manage the day-to-day operations of the cleaning contract at UAL in London to ensure that standards are met and always maintained across all colleges within contract specifications, whilst leading and motivating direct reports. To operate consistently within Company policy and ensure that contractual obligations are fulfilled as well as delivering to financial targets.

MAIN DUTIES & RESPONSIBILITIES OF THE ROLE

• To be the first point of contact for the management of OCS Cleaning services delivery to clients and building users.
• Demonstrate a responsive “can-do” attitude to the client, and end users.
• Provide regular progress reports and service updates.
• Responsibility for ensuring due compliance to the contract specification.
• Provide reports for the OCS management team on all aspects of service delivery.
• Maintain and monitor agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the contract specification.
• By daily personal inspection, ensure that the scope of contract is being correctly delivered and that service standards are maintained and improved, taking remedial action where necessary.
• Manage and motivate the teams and ad hoc contractors to provide a quality, customer friendly service always, in line with our partnering ethos/culture.
• Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
• Monitor and report on quality-of-service delivery to include cleaning related services: feminine hygiene, consumables etc.
• Monitor customer feedback and respond to customer comments.
• Monitor staffing levels to ensure adequate cover to maintain contract specification.
• Monitor productivity levels to ensure best value and compliance with the specification