Clerical Administrator - VIN Outpatients

at  Mid Cheshire Hospitals NHS Foundation Trust

Job Description - Some of the Key elements of the Job Role: Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly, Provide a comprehensive clerical service to the Divisions, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, where appropriate, Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard, Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place, Be able to use the required electronic systems for correspondence, clinic management, as and when required. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients. Other Ad-hoc duties relevant to the job role and band. Personal Specification - Some of the essential requirements of the Job Role Good general education.
Dealing directly with the public. Proficient in computer skills, ECDL or equivalent, Microsoft Office Previous office experience Importance of equality, diversity and rights Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines. Good attendance Demonstrate verbal and written communication skills, Effective customer service skills Ability to work as part of a team, Methodical, numerate Good interpersonal skill

Please refer the Job description for details