Clerical Associate -Level IV

at  NYC Health Hospitals

ABOUT NYC HEALTH + HOSPITALS

NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient’s opportunity to achieve successful health outcomes, we believe in every person’s right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

MINIMUM QUALIFICATIONS

1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

KNOWLEDGEABLE IN

Microsoft (Word, Excel, Outlook)
EPIC, EPaces, EMR, Insurance Verification

PURPOSE OF POSITION:

Under supervision, with latitude for independent judgment, performs supervisory and/or moderately difficult clerical duties, billing, and collection functions, in addition to patient accounting systems under minimal supervision.

SUMMARY OF DUTIES AND RESPONSIBILITIES:

• Provide professional and quality customer service to patients by following the Mandatory Script and policy and procedures utilizing the EPIC system/ICARE
• Open patients visit
• Accept patient payments of cash, money orders, debit and credit cards.
• Issue payment receipts via EPIC Cash Management function.
• Reconcile all payments received against receipts issued and prepare daily proof of cash reconciliation report.
• Submit daily reconciled cash payments, receipts and reports to department designee for review.
• Follow proof of cash reconciliation policy and all other cashier procedures and functions.
• Update patient installment agreements and ensure payment amounts are correct.
• Supervise the activities of Clericals IIs and IIIs in their work assignments. Conduct training as needed.
• MetroCard distribution
• Conduct patient interviews to obtain identifying information, such as demographic, biographic and insurance status. Information is entered accurately, into EPIC (Pre-registration of patients).
• Responsible to ensure timely billing process, verify insurance eligibility process for correct demographics and insurance (commercial, managed care etc.)
• Assist the patients with bi-lingual services by using the Propio Language Services when needed
• Maintain Patient satisfaction according to PRESS GANEY’s qualifications
• Document and follow-up with reminder calls, no-show, cycle time TNNA, using EPIC
• Maintains a safe environment for patients by ensuring the enforcement of safety policies, attend continuing education programs/training as scheduled
• Ensure Medical form (MSQ11) is placed in the appropriate provider’s mail box for completion
• Scan patient ID, insurance card(s), referral forms (if applicable) and consent forms obtained from the patient into document imaging system.
• Assist in the proper handling of patients’ protected health information to ensure HIPAA compliance; maintain tidy work area, provide clerical coverage as needed
• Responsible for maintaining standards of Cultural Competency and Network Customer Service
• Reviews and verifies accuracy of recorded data within billing systems as needed
• Perform in-dept. interviews with patients, and family to determine patient’s ability to pay for services rendered (sliding Fee Scale, H+H options and NYC Care).
• Contacts outside agencies, organizations, employers, insurance carriers, patients and family to obtain necessary information about potential sources of revenue.
• Attend training programs offered by H+H Gotham for continuous job performance efficiency
• Supervises the activities of a section where clerical support staff Level III are performing routine and responsible clerical tasks in a line operation area
• Collects all require documentation to process Medicaid applications
• Supervisory activities include, but are not limited to, assigning work, scheduling clerical support staff hours, reviewing work of subordinates and ensuring imposed deadlines are met
• Work/or maintain EPIC work ques.
• Adherence to wearing allocated uniforms.
• Evenings/or weekend assignments as needed
• Work Schedule: Monday to Friday with rotating late nights and Saturdays.

TELEPHONE RESPONSIBILITIES:

Answer telephones in a timely and professional manner; when answering the phone state name, clinic, and “How may I help you”; accurately record and transmit messages; locate doctors and nurses when needed; make telephone calls to other divisions as directed; make appointments as directed.
Send and receive faxes, Page personnel as requested.