Clerical Co-ordinator

at  Imperial College Healthcare NHS Trust

We are looking for a dynamic and highly motivated individual to be part of our reception team at our Community Diagnostic Centre based in Wembley. You will need excellent communication and organizational skills and be able to work under pressure.
Reception is the first point of contact for patients, clinicians and other health professionals and therefore you will need the skills to deal with a wide range of issues and situations. This role requires a flexible approach to work and will involve evening and weekend working within contracted hours on a rotational basis.
You will play a pivotal role in ensuring the smooth day to day running of Imaging Department by giving our patients the best quality of service. With this dynamic role, you will be showcasing your customer service skills on our front desk to demonstrating your problem solving skills whilst booking in complex Imaging Appointments.
This is a fantastic opportunity for you to progress within the NHS in an administrative role. If you haven’t administrative skills, not to worry! All we ask is that you bring your customer service skills and our fabulous team will train you on our systems and make sure you are supported within your new role.
We understand just how important it is to invest in you, so offer incredible training and support programmes to develop your skills to progress to a higher banding.
For further details, contact Fahima Siddiqui CT Modality Lead via email fahima.siddiqui@nhs.net or on 020 37048544.
You will provide a comprehensive and efficient reception and, examinations booking service to patients attending our Imaging Department.
You respond to and deal with a variety of often complex requests in a timely manner.
You will work to ensure all bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.
You will be expected to work independently and manage and prioritise your workload, liaising closely with the wider admin team in the department.

Customer service skills/experience
Attention to detail
Willingness to learn
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert