Clerical Officer - Dental & Max Fax

at  University Hospitals Plymouth NHS Trust

To ensure that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient case notes both into and out of the department To follow Trust procedures for the requesting of patient case notes in time to ensure adequate preparation. Once received organising contents of the patient case notes to comply with the Trust standard filing format. The post holder will require good persuasive and analytical skills where patient case notes have not been traced or prove difficult to locate. To achieve 100% of case note availability for all clinics.
This position requires empathy and tact when dealing with patients that may be angry or upset regarding their appointment. Be the first point of call for patients entering the department. Ensure all patient appointment outcomes are competed whilst on reception on the day of appointment

Please refer the Job description for details