Clerical Officer - Outpatient Appointment Services

at  Lancashire Teaching Hospitals NHS Foundation Trust

Would you like to work for an organisation who can offer a range of exciting and challenging opportunities, for people who are passionate about making a difference to the patient experience? If so…look no further!
An opportunity has arisen to be part of the supportive and forward thinking Outpatient Appointment Booking team. This fast paced, rewarding role, plays a pivotal part in our patient’s journey.
With a variety of tasks being undertaken in this post, many responsibilities have a shared goal, working alongside colleagues. Teamwork and co-operation are vital, along with a flexible approach.
You will show ambition and drive, have excellent organisational, communication and IT skills, be motivated, conscientious and have the ability to use own initiative.
You will ensure that standards of service are maintained, and be pro-active in the implementation of the “Patient Choice” development process.
You will ensure on-going compliance with the terms set out in The Elective Patient Access Policy adhering to Patient Choice and in line with speciality waiting times, Trust and national access targets (such as 18 weeks RTT, 2 week rules, breast symptomatic, etc).
You will demonstrate excellent organisational and communication skills, they will be responsible for providing an outpatient appointment booking service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. Appointment queries will be dealt with politely and efficiently by telephone and changes made to the computerised patient record system (Harris Flex), to ensure Data Quality is maintained.
You will be multi-skilled following training, have a working knowledge of clinic templates across a multitude of specialities, and an awareness of the national, local and specialist targets that must be achieved. This role provides a perfect platform for candidates wishing to pursue a career within Lancashire Teaching Hospitals.
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.
Constructively managing barriers to effective communication.
Maintain confidentiality at all times as required by legislation and Trust Policy.
Demonstrate own duties to new starters and agency staff.
Work with the Patient Access/Health Records Manager to develop procedures to support an efficient and effective outpatient appointment service.
Provide flexible cover for colleagues as required to ensure the provision of an efficient Outpatient appointment booking service.
Rotate within the Outpatient appointment booking service teams to ensure that a multi skilled work force is maintained.
Ensure any changes to patient demographic details are updated immediately on QCPR.
Maintain the integrity of data/information using agreed procedure.
Maintain a high standard of patient car