Clerical Officer - Radiology

at  East Suffolk and North Essex NHS Foundation Trust

We are looking for an enthusiastic and organised Clerical Officer to join us in our busy Radiology Department, fixed term until 31st December 2025.
You will be based at Colchester General Hospital and work part time - 15 hours per week, to be worked Saturday and Sunday 8am until 4pm. These may change in the future upon needs of the service.
You will have excellent interpersonal and communication skills, together with proven clerical ability. Being able to work under pressure is essential as is the ability to work both independently and as part of a team. Working knowledge of Microsoft Office applications is required.
I nternal applicants currently employed by ESNEFT will be offered on a secondment basis only. This will need to be discussed with your current line manager.
To provide a full reception service to visitors to the Radiology Department, in liaison with the departmental staff to ensure patients and other visitors are dealt with efficiently and in a friendly manner.
To attend all patient visits using the Computerised Radiology Information System (CRIS), to include the scanning of request cards.
To accurately register and change patient details using Careflow and to check the whereabouts of inpatients and to request patients notes when required.
To deal with telephone enquiries from patients and other callers efficiently, whilst maintaining a friendly manner.
To monitor the ‘Radiology Requests’ email inbox and print off/ action all requests in order of urgency and load to CRIS.
To assist with the training and development of new staff within the department.
If double registrations are established flag up on system and complete form on the Radiology intranet.
To work closely with the Operational Co-Ordinator with any other Admin/Clerical Duties.
To run a computer generated report on all referrals that have been rejected by our clinical team and to advise the referrer of the rejection reasons
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes
We are one of the largest NHS organisations in England , employing more than 12,000 staff
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role please see the attached job description

Please refer the Job description for details