Clerical Support Clerk - Integrated Care Team/DTES (Administrative/Office)

at  Vancouver Coastal Health

COME WORK AS A CLERICAL SUPPORT CLERK WITH VANCOUVER COASTAL HEALTH (VCH)!

Vancouver Coastal Health is looking for a Clerical Support Clerk to join the Integrated Care Team at the Pender Community Health Centre, Downtown Eastside (DTES) - Vancouver, BC. Apply today to join our team!

EDUCATION & EXPERIENCE

• Grade 12. Office Administration Certificate, Medical Terminology
• One (1) year recent related experience working with individuals with primary care, mental health or substance use health concerns or an equivalent combination of training and experience.

KNOWLEDGE & ABILITIES

• Exceptional customer service and communication skills.
• Knowledge of community, social and mental health resources in the DTES.
• Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people.
• Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.
• Knowledge of appropriate Mental Health Act, Adult Guardianship, Public Health Act as it relates to the rights and obligations of clients and staff.
• Ability to identify emotional, social, or environmental barriers and intervene to eliminate stigma.
• Ability to work both independently and collaboratively as a member of an interdisciplinary team.
• Ability to communicate effectively, both verbally and in writing with clients, families, team members, other groups and community agency personnel.
• Working knowledge of office procedures.
• Ability to operate a multi-line switchboard/phone system.
• Ability to keyboard 5,000 keystrokes per hour.
• Business writing skills.
• Knowledge of basic accounting principles.
• Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action.
• Ability to organize and prioritize.
• Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
• Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
• Demonstrated skill in using a variety of EMR systems, office equipment and computer software programs.
• Demonstrated ability to work independently and within a team.
• Ability to prioritize and organize workload and meet deadlines.
• Demonstrated ability to troubleshoot and solve software related problems.
• Physical ability to perform the duties of the position.
  Closing Statement:
  The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Please refer the Job description for details