Clerical Trainer, Radiation Oncology - BC Cancer Victoria

at  PHSA

CLERICAL TRAINER, RADIATION ONCOLOGY

BC Cancer
Victoria, BC
The Clerical Trainer provides training and educational services to clerical staff and/or students in various clinical settings within the BC Cancer regional centre. This role works in collaboration with the Manager, Supervisor and/or interdisciplinary team to perform learning needs analysis to meet the training needs and support ongoing skills development of clerical staff. The Clerical Trainer provides support in determining, developing, evaluating and implementing high quality interactive training and orientation programs for clerical staff, including staff new to the organization and training on new system functionality and changes to workflows and practices. The Clerical Trainer provides training and orientation using adult education/teaching skills and principles to support effective learning environments for clerical staff and/or students. This role creates, maintains and updates learning resources and documentation for the delivery of training activities by using a variety of teaching modalities and established software applications, such as Microsoft Word, Excel and Powerpoint. Performs clerical functions as needed.

WHAT WE DO

BC Cancer (BCC) provides comprehensive cancer control for the people of British Columbia.
BCC is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

• Provide orientation and training activities to clerical staff by methods such as utilizing training materials and resources, conducting formal presentations and demonstrations or one-on-one training on client support services, new organizational initiatives, system changes, and new/updated workflows, including sustainment strategies.
• In collaboration with Manager/ Supervisor and interdisciplinary team members, such as Indigenous Health Navigators and clinical informatics and clinical teams, conducts learning needs analysis, determines training and orientation requirements for staff, provides input and support in development and delivery of orientation and training programs, prepares educational materials, and provides ongoing skills development to staff regarding clerical functions, processes, and workflows.
• Evaluate employee performance and provides input regarding staff development and/or training needs to Manager to support ongoing individual and/or group competency development. Assist Manager/ Supervisor in planning for long term staffing requirements.
• Schedule training sessions for clerical staff and/or students in collaboration with the department to determine appropriate time, frequency and duration and meet established timeframes for training. Maintain related training records.
• Provide ongoing support and mentoring to students and staff and participate in organizational initiatives by providing information and input to Manager to promote professionalism and best practice.