Clerk 3 (Enforcement Assistant) - (Casual Relief Roster)

at  Province of Nova Scotia

Department: Justice
Location: NEW WATERFORD
Type of Employment: Relief
Union Status: Exclusion - Non Union - NSPG
Closing Date: 06-Feb-25 (Applications are accepted until 11:59 PM Atlantic Time)

ABOUT US

The Maintenance Enforcement and Victim Services Division of the Department of Justice helps facilitate court ordered child and spousal support and offers a range of services to help victims of crime.
The Maintenance Enforcement Program (MEP) is a free service of the Nova Scotia Department of Justice that helps you make or receive court-ordered maintenance payments when your court order is enrolled with the program and can take steps to enforce maintenance orders when payments are not made. The MEP operates under the laws set out in the Maintenance Enforcement Act. Benefits of enrolling in the MEP include: we keep an accurate record of all payments made and received; we protect your personal information; we act as a buffer between payors and recipients; we work with the MEPs in other provinces if the payor or recipient live outside Nova Scotia; and we can take enforcement action if payments are not made. No one other than MEP can enforce an order to pay maintenance.
For more information on the Department of Justice MEP please visit our website: https://mep.novascotia.ca/

PRIMARY ACCOUNTABILITIES

• Manages an assigned caseload
• Identifies circumstances where legal opinion is required
• Ensures all necessary case documents are placed in case files according to established guidelines and policy
• Ensures case information are accurately entered and updated in the Maintenance Enforcement Program
• Requests and enters status updates from reciprocating jurisdictions and appropriately uses the bring forward system to ensure response in a timely manner
• Reviews and handles unprocessed payments daily
• Responds to telephone calls and voice mail messages within established timeframes
• Prepares letters and documents
• Provides administrative support as required within the office

QUALIFICATIONS AND EXPERIENCE

Four years related experience is required; an acceptable equivalent combination of education, training and experience may be considered.
This position requires accurate typing, word processing, internet search and data entry skills, as well as the ability to use computer applications such as MS Word and e-mail systems, and internet search skills. The incumbent must demonstrate the ability to prioritize and manage a demanding, large and diverse caseload. The successful candidate will have excellent communication and client service skills with the ability to de-escalate highly sensitive, complex situations, as well as good interpersonal skills, the ability to work in a team environment, sound judgment and discretion. These attributes may be explored during the interview process.
Previous experience handling correspondence, using a bring-forward system, responding to client telephone queries, and working in a high-volume, automated environment are considered assets. Other asset qualifications include: experience and proficiency entering and retrieving information to and from a database, interpreting financial statements, utilizing a computerized case management system, or working in a public office; knowledge of court orders, legal documents and terminology; experience/knowledge of Family Law (particularly Maintenance Enforcement); and French language skills.
We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Please refer the Job description for details