Clerk A-CUPE

at  City of Winnipeg

Under the direction of the Senior Clerk of Community Development and Recreation Service, the Clerk A provides reception, clerical, and administrative support for the division.

As the Clerk A you will:

• Provide excellent customer service to the public and co-workers.
• Perform reception and switchboard duties, including responding to public inquiries regarding recreation programs and services or directing these inquiries to the appropriate person.
• Program registration including processing in-person, mail-in and internal registrations.
• Perform Point-of-sale cash handling (accepting payments, issuing refunds, daily cash balancing and bank deposits)
• Type and edit correspondence, including letters, memos, minutes, reports and Leisure Guide information.
• Processing financial documents (requests for payment and journal entries).
• Maintain and update tracking system and compiles pertinent information for data input, utilizing Department database systems.
• Establish, organize and maintain highly confidential paper and electronic filing systems.
• Coordinate, arrange and prepare meeting materials for Division meetings; acts as recording secretary and prepares and distributes agendas and minutes.
• Respond to 311 service and information requests within identified time frames.
• Maintains correspondence circulation file.
• Sort and distribute inter-departmental mail, royal mail, faxes and pay advices.
• May be required to provide clerical relief at satellite offices
• Perform other duties compatible with the classification.

YOUR EDUCATION AND QUALIFICATIONS INCLUDE:

1. Grade 12 supplemented by formal training in business and office procedures or equivalent combination of training and experience.
2. Demonstrated ability to type accurately at 40 wpm net.
3. Experience in the operation of a PC.
4. Demonstrated proficiency (basic) in use of Microsoft Word.
5. Demonstrated proficiency with PeopleSoft (HR module) and Registration system within three months.
6. Ability to work under stressful situations due to time pressure and very high volume of work in a multi-task environment.
7. Demonstrated ability to meet and deal with a wide variety of people under varying conditions.
8. Demonstrated ability to establish and maintain effective working relationships with fellow employees
9. Thorough knowledge of standard office procedures including mail handling and filing systems maintenance.
10. Demonstrated ability to operate standard office equipment
11. Knowledge of Civic Services and the functions performed by the Community Services Department or the ability to obtain within three months.

12. Ability to develop new skills and perform new duties consistent with the classification.

13. Demonstrated ability to communicate effective in French and English both orally and in writing.

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Please refer the Job description for details