Clerk B - Licensing (6 months term)

at  City of Winnipeg

Under general supervision of the Coordinator of Licensing Vehicles for Hire, the Clerk B – Licensing assists in receiving and processing applications for licenses, coordinates approvals, issues approved licenses and provides related general information on the Vehicles for Hire by-law. This position also communications interpretations of related sections of the by-law, and associated legislations.

As the Clerk B -Licensing, you will:

• Provide customer service with respect to the Vehicle for Hire By-law and process applications for licenses and license renewals and maintain records on the system.
• Review applications and request outstanding information required to process the application.
• Verify value, collect appropriate fees, issue approved license and answer related questions.
• Provide Vehicle for Hire license information and license renewal services to customers.
• Maintain records related to license applications, generate reports and provide clerical support to the division.
• Assist in developing standard letters on license applications, approvals, denials, etc.

YOUR EDUCATION AND QUALIFICATIONS INCLUDE:

• Grade 12 Diploma or an equivalent combination of education, training and experience.
• Experience (1 year) working in a clerical role providing customer service to a variety of individuals such as internal and external stakeholders/customers/clients.
• Experience and proficiency using, Microsoft Office software including, Word, Excel, and Outlook.
• Excellent interpersonal skills with the ability to develop and maintain effective working relationships, interact effectively with co-workers, managers, and the public with tact and diplomacy, including in highly stressful and/or confrontational situations.
• Excellent verbal communication skills with the ability to articulate in a clear and effective manner.
• Excellent customer service skills with the ability to meet operational expectations while providing effective service
• Excellent written communication skills with the ability to draft correspondence in a clear and effective manner.
• Superior organizational and time management skills including the ability to manage multiple priorities and competing demands in a fast-paced environment.
• Ability to interpret various guiding documents and exercise sound judgement to make decisions on behalf of Vehicles for Hire.
• Ability to reconcile sales, including ability to identify errors and resolve them.
• Ability to work independently with minimal supervision.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Please refer the Job description for details