Clerk, Capacity Development for UN Volunteers

at  United Nations Development Programme UNDP

Job Identification
21749
Locations
Bonn, Germany
Home Based
Posting Date
10/29/2024, 11:56 AM
Apply Before
11/12/2024, 10:59 PM
Job Schedule
Part time
Agency
UN Volunteers
Grade

CROSS-FUNCTIONAL & TECHNICAL COMPETENCIES

Communication

• Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
• Ability to manage communications internally and externally, through media, social media and other appropriate channels

Knowledge Generation

• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need
• Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches.
• Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.

Working with Evidence and Data

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making

Customer Satisfaction/Client Management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
• Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests.
• Ability to anticipate client’s upcoming needs and concerns.

Data literacy

• Understand the potential as well as the limitations of using data driven innovation.
• Ability to use a mix of data sources (quantitative, qualitative or real- time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration.

IT Customer Support

• Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience.

Required Skills and Experience

Education:

• Completed secondary education

Experience:

• A minimum of three (3) years (with high school diploma) of relevant work experience in service desk delivery or similar or no experience (with bachelor’s degree)
• Experience in the use of computers and artificial intelligence tools
• Experience in using SalesForce Service Desk
• Experience in case resolution is highly desirable.
• Experience working in the United Nations or an international development organization is an asset.
• Problem solving and collaboration
• Fluency in English
• Working Knowledge of another UN language is desirable

Disclaimer

• Only short-listed applicants will be contacted.
• All posts in the NPSA categories are subject to local recruitment
• Only European citizens or other legal authorised to work in Bonn, Germany are eligible to apply

Important information for US Permanent Residents (’Green Card’ holders)
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Scam warning
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Please refer the Job description for details