Clerk/Central Scheduler

at  UPMC

Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks. Computer experience as well as Call Center or Switchboard experience is preferred.

• Dayshift, 8:30 am - 5:00 pm
• Monday - Friday | No Weekends or Major Holidays

RESPONSIBILITIES:

• Notifies patients of appointments and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
• Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient’s needs.
• Assists with contacting and rescheduling patients when providers’ schedules change.
• Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
• Directs phone calls to the proper destination or takes messages as needed.
• Create, maintain, and enter information into databases.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• High school diploma or equivalent required.
• Two years experience working in a physician’s office or medical field required.
• Associate’s degree required in lieu of experience.
• Telephone communication center experience preferred.
• Customer service experience preferred.

Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks. Computer experience as well as Call Center or Switchboard experience is preferred.

• Dayshift, 8:30 am - 5:00 pm
• Monday - Friday | No Weekends or Major Holiday