Clerk Senior, WIC Program

at  RWJBarnabas Health

Req #: 0000168877
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Day
Facility: Trinitas Regional Medical Center
Department: W I C Program

QUALIFICATIONS:

Required:

• High School Diploma or equivalent required
• At least three years of equivalent office experience and working with computers
• Must be able to work with high volume of clients and families
• Must be able to multitask and use of critical thinking required

Preferred:

• Bilingual preferred
• Associates Degree with background in computer services or equivalent experience

SCHEDULING REQUIREMENTS:

• Shift- Day (varies)
• Monday- Friday with Some weekends schedule
• Full Time

• Enters and verifies family registration information
• Completes and processes affidavits as needed
• Conducts financial screening for income, identification and address
• Ensures that appropriate health information and immunizations records are entered into the system
• Schedules appropriate appointments in person and over the phones,
• Process Voter Registration and collects electronic signatures,
• Uses the language line as appropriate
• Provides Program information which includes explains the Rights and Obligations, Complaint Process, Fair Hearing, Sanctions,
• Collects consents and electronic signatures as required
• Issues ewic card program benefits, Program guides/EBT according to policies
• Ensures electronic signatures are collected
• Provides detailed program orientation, benefits, vendor lists, other required forms for future appointments
• Determines future appointment types
• Documents attendance of on-line education and conducts surveys
• Maintains program records and storage of program forms and supplies
• Monitors benefits instruments issuance and physical inventories
• Investigates Lost/Stolen instruments according to policy
• Follows protocols for program mailings
• Maintains required logs
• Retrieve client information from the participant portal and public email
• Operates various office equipment including computer, phone, fax, copier, printers, scanners, signature pads, cell phones, etc,
• and follows protocol for establishing network connectivity at mains site and at remote sites
• Covers the reception area and phones while screening for appointment verification
• Assists in other related duties including outreach events and program/departmental training
• Assists in other related duties for to ensure services are not interrupted
• Attends required trainings