Client Account Manager - Alloga UK

at  Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Location: South Normanton, Derbyshire
Company: Alloga UK
Position: Client Account Manager
Salary: £36,000 - £40,000
About Us
Alloga UK, a Cencora company, is a leading provider of pharmaceutical and healthcare logistics, dedicated to enhancing the lives of people and animals. We are committed to delivering exceptional service and building lasting relationships with our clients. Join our dynamic team and contribute to our mission of excellence in service provision.
Job Overview
We are seeking a motivated and experienced Client Account Manager to manage a portfolio of Order to Cash clients. In this role, you will oversee service delivery, drive improvements, maintain contractual agreements, and identify new commercial opportunities. Your proactive approach and strong interpersonal skills will be key in fostering positive relationships with our clients and supporting the strategic goals of Alloga.
Key Responsibilities

Service Provision

• Develop and maintain positive relationships with our client base.
• Present Alloga’s services professionally through various communication channels.
• Ensure responsiveness to client needs and conduct regular business reviews.
• Explore and implement new business opportunities and value-added services.
• Collaborate with the Implementation Manager for successful project launches.
• Address client concerns effectively, ensuring minimal impact on service perception.
• Support client surveys and drive improvements based on feedback.

Strategic Management

• Understand and anticipate future client requirements related to storage and logistics.
• Compile and manage storage reports, ensuring compliance with contractual commitments.
• Contribute to change controls for significant business changes.

Commercial Oversight

• Escalate substantial risks to client accounts and ensure commercial viability.
• Conduct annual reviews of client agreements and implement inflation-linked fee adjustments.
• Support renewal discussions for expiring contracts and capture chargeable activities.

Regulatory Compliance

• Maintain knowledge of industry regulations and commercial intelligence.
• Be aware of the implications of Brexit on operations and revenue.

Reporting and Administration

• Contribute to the Client Account Managers Dashboard and maintain the Client Accounts Manual.
• Ensure timely updates of client lists and contractual risk registers.
• Produce monthly performance reports and identify areas for improvement.

General Duties

• Report accidents and near misses to the HS&E Manager.
• Adhere to company procedures and client instructions.
• Support management as required and deputize for the Senior Client Account Manager

.

Qualifications

• Proven experience in account management or client services in a relevant industry.
• Strong communication and relationship-building skills.
• Excellent organizational and problem-solving abilities.
• Understanding of pharmaceutical logistics and regulatory compliance is a plus.
• Proficient in Microsoft Office Suite and client management software.

Why Join Us?

At Alloga UK, we value our employees and offer a supportive work environment with numerous benefits, including:

• Access to company pension scheme
• Buy and sell holiday entitlement
• Company performance-related bonus scheme
• 25 days starting holiday entitlement
• Up to 50% working from home

You will be part of a dedicated team that is passionate about delivering exceptional service to our clients.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email
hrsc@cencora.com
. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returne

• Report accidents and near misses to the HS&E Manager.
• Adhere to company procedures and client instructions.
• Support management as required and deputize for the Senior Client Account Manage