Client Account Manager (CAM)

at  Amtivo Group

REQUIRED SKILLS & EXPERIENCE

Ideally have previous account management experience

• Experience dealing with difficult discussion in a professional and timely manner
• Experience building strong relationships with all stakeholders

JOB PURPOSE:

As a key member of the Amtivo Group’s client services team, the Client Account Manager will play a pivotal role in developing and maintaining strong client relationships. Your mission is to understand client needs, propose tailored solutions, and contribute to the sustained growth of our business, aligning with budget and 3-Year Plan (3YP) objectives.

The Client Account Manager is accountable for:

• Acting as a single point of contact for a portfolio of clients, develop solid and trusting relationships and offering effective solutions for client needs.
• Negotiating contracts and close agreements with clients to maximize profits and support the growth of the business targets and objectives.
• Regularly report on the progress of monthly/quarterly client retention and client feedback.
• Collaborating effectively with all key internal teams to maximise client satisfaction and Amtivo retention expectations