Client Account Manager

at  DAC Beachcroft

KEY REQUIREMENTS:

• Experience of working in the professional services sector and/or selling legal services is ideal
• Knowledge of Public Sector, Central Government, Infrastructure would be advantageous
• Experience of developing relationships with potential and existing clients
• Proven experience of managing client accounts, developing client plans and client growth strategies
• Strong understanding of the market and its influencers and a track record of using this knowledge to generate growth opportunities
• Strong writing skills and the ability to adapt style to different audiences and channels
• Highly credible with the ability to influence, challenge and coach senior stakeholders, and to build strong relationships with all levels of lawyers.
• Strong networking skills - ability to connect the right people to opportunities
• Highly pro-active, self-motivated, resourceful
• Strong project management experience and proven / strong track record of creating and delivering complex projects with the ability to manage to tight deadlines.
• Strong thirst for technical knowledge and application of knowledge to generate ideas.
• Proven experience of implementing best practice and initiatives for continuous improvement.
• High levels of numeracy and strong ability to analyse information, including data manipulation

• Work with the Head of Business Development to develop strategic business plans to win and retain profitable work for our public sector teams, with a focus on government and infrastructure opportunities.
• Work with the Bids team and Sector teams to identify and track sales pipeline, including contract renewals.
• Work closely with Client Relationship partners, CRM teams, and Account Managers to develop opportunities, particularly at framework level.
• Work with legal framework owners to ensure we deliver our Bids Promises and Client commitments, and prepare for framework reviews and retender
• Work with the Marketing team to support campaign driven activity, promotion of new products, and ensure alignment with client need
• Plan and attend client relationship meetings with CRPs, when appropriate.
• Share best practice through internal communication channels and stakeholder engagement forums.
• Analyse key client and prospect data and facilitate dashboard reporting for key stakeholders at a firmwide and sector level.
• Facilitate client development workshops to identify opportunities and drive CRM activity.
• Assist in the development and delivery of the sales and business development training programme, and development of sales tools
• Work closely with Client Listening colleagues to obtain feedback and use the insight to grow and secure client relationships.
• Develop an internal and external network to share market insight and client intelligence, and create market-facing opportunities.
• Promote the effective use of CRM database to support the management and growth of client accounts through the sales pipeline.