Client Account Manager

at  QBE

Primary Details
Time Type: Full time
Worker Type: Employee
Full time, permanent role
Christchurch location
Hybrid working

The opportunity

• We’re seeking a talented and driven Client Account Manager to join our Trade Credit & Surety Insurance team in a Christchurch based role, reporting to the Trade Credit & Surety Manager
• Full autonomy to do both account management & business development through existing broker networks.
• Customer facing role where you will develop and manage Broker & client relationships in Christchurch and South Island.
• Opportunity to diversify your experience in this niche area
• Hybrid working and happy to talk flexible working.

Your new role
As a Client Account Manager in our Trade Credit & Surety team, you will be the key point of contact for our valued clients. Your mission will be to manage and grow client relationships, ensuring they receive exceptional service and tailored insurance solutions.

Your key responsibilities will include:

• Build and maintain strong relationships with clients, ensuring their needs are understood and met.
• Advise clients on trade credit and surety products that best fit their business requirements.
• Oversee the entire client policy lifecycle, from inception to renewal, ensuring accuracy and compliance.
• Assess and manage client risks, providing insights to help shape policy terms.
• Drive client retention through exceptional service while identifying opportunities to ensure they are protected.
• Work across Trade Credit and Surety in the South Island region.
• Be exposed to commercial, domestic and international cover
• Provided with full training and support to your success.

More information and the full job profile can be shared with applicants during the interview process.
Please note that for the successful candidate, this process will include a phone screen with our Talent Acquisition team, 2 interviews (either face to face or online via Teams) and background checks’.
About you

You are:

• Customer centric and enjoy networking to develop both new business and build on existing relationships
• Either confident with policy wording or can demonstrate the smarts to learn
• Previous experience in insurance, banking and or financial services will lend itself well this role
• Most importantly, you are eager to learn a niche area and can work autonomously but are supported by your team

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let’s make it happen!
www.qbe.com/nz/about-qbe/careers
Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection, trauma insurance & Death and Total Permanent Disability insurance
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now!
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
recruitment@qbe.com
Application Close Date: 21/09/2024 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

• Build and maintain strong relationships with clients, ensuring their needs are understood and met.
• Advise clients on trade credit and surety products that best fit their business requirements.
• Oversee the entire client policy lifecycle, from inception to renewal, ensuring accuracy and compliance.
• Assess and manage client risks, providing insights to help shape policy terms.
• Drive client retention through exceptional service while identifying opportunities to ensure they are protected.
• Work across Trade Credit and Surety in the South Island region.
• Be exposed to commercial, domestic and international cover
• Provided with full training and support to your success