Client Account Manager

at  Trinity Fire Security Systems

JOB SUMMARY

The primary function of the role is to ensure that we have the best relationship possible with the persons representing the Account for the Customer. These relationships will be built on the highest level of customer service enabling us to achieve long term customer retention, maximising additional and new works at the highest profitability achievable, from both existing and new accounts.

SKILLS:

• Sound management, communication, organisational and interpersonal skills.
• Proven experience in engineering in a related industry.
• Ability to develop & maintain strong customer relationships
• Ability to achieve both short and long term objectives.
• Ability to prioritise workloads to meet agreed targets.
• High level of commercial experience and awareness.
• Ability to share Opportunities with other members of the Sales Team.

TECHNICAL KNOWLEDGE:

• Working knowledge of Fire and Security products.
• Working knowledge of the standard, regulations and market.

• Ensuring that Trinity fully meet the customers systems servicing requirements in full compliance with agreed KPI’s and SLA’s.
• To facilitate the relationship between the client and Trinity, ensuring that all maintenance, works and repairs are carried out correctly to meet customer’s requirements.
• Provide support for the bid team when tendering maintenance contracts, and following successful securing of the contract, monitoring and supporting the operational delivery.
• Profitability of Key Client accounts in line with agreed targets.
• Collection of cash from nominated Key accounts.
• Retention of Clients.
• Review of all new allocated contracts.
• Achieving New Sales Targets.
• To promote the Company and its core values and behaviours both internally & externally.