Client Accounting Administrator

at  FirstService Residential

JOB OVERVIEW:

A Client Accounting Administrator is responsible for supporting the Client Accounting department in various capacities. The Administrator will proactively work with internal and external teams on continuous product and process improvement and support with system implementations and rollouts.
This position is a critical and integrated member of the Client Accounting team. A successful candidate will have previous related user management, internal controls and the ability to function effectively in a fast- paced, high transaction processing environment.
The position requires an individual who is ambitious, self-directed, and capable of working autonomously or with the broader leadership team to achieve the business and financial goals of the company.
Compensation:$24.50-26.86/hr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

• Creating and maintaining new and existing accounts for Avid, Share Point and Zendesk, platforms.
• Serve as the point of contact for Avid, and other platforms to grant user access set limitations, permission, manage workflows, password resets, etc.
• Serve as the system administrator, managing accounts, resetting passwords, managing users.
• Avid Pay File Uploads (AZ, CA, NV)- Daily Task from Jenark to Avid
• Rush Integration Files -Daily Task -SharePoint to Jenark
• SharePoint Administrator (Granting and removing access)- AP Workflow
• Avid Distribution Mismatch Reports (AZ, CA, & NV) Daily Task Avid
• Avid AP Lead invoice change (can catch issues with workflows and vendors)- Daily Task
• Manger ad-hod to Ap Lead to correct Avid errors
• CA-AZ EMM GL/Takeovers/Turnovers/Email Requests- Daily Task
• Transition team send update to SharePoint on type of utility payment type

SKILLS & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary resource to answer all questions submitted to our National Help Desk regarding Avid user access permission, workflow management, and troubleshooting.
• Setup of new communities in Avid and Jenark
• Use independent judgment to resolve issues and provide guidance to team members and business partners.
• Responsible for updating and reporting of operational metrics and key activities.
• Serve as the point person for all terminating clients to ensure company receivables are paid prior to transitioning out.
• Ensure that consistent policies and practices are being followed.
• Demonstrate understanding of internal controls and segregation of duties requirements to drive implementation of best practices.
• Interface directly with operational leaders to provide support and guidance related to system access and fraud mitigation.
• Prepare and maintain procedures for specific job duties.
• Liaison with IT and other departments on various projects, initiatives and process improvements impacting the Client Accounting functions.
• Participate in special projects as needed.
• Other duties as assigned.

Education & Experience:

• High school degree or GED equivalent required.
• 1-2 years’ experience with system- related user management

PHYSICAL REQUIREMENTS & WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients

This is a full time position with typical scheduled hours, Monday through Friday, 8:00 a.m. – 5:00 p.m. May be required to work overtime as needed and approved by supervisor, including occasional evening meetings. Consistent and regular attendance required.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Job Responsibilities:

• Creating and maintaining new and existing accounts for Avid, Share Point and Zendesk, platforms.
• Serve as the point of contact for Avid, and other platforms to grant user access set limitations, permission, manage workflows, password resets, etc.
• Serve as the system administrator, managing accounts, resetting passwords, managing users.
• Avid Pay File Uploads (AZ, CA, NV)- Daily Task from Jenark to Avid
• Rush Integration Files -Daily Task -SharePoint to Jenark
• SharePoint Administrator (Granting and removing access)- AP Workflow
• Avid Distribution Mismatch Reports (AZ, CA, & NV) Daily Task Avid
• Avid AP Lead invoice change (can catch issues with workflows and vendors)- Daily Task
• Manger ad-hod to Ap Lead to correct Avid errors
• CA-AZ EMM GL/Takeovers/Turnovers/Email Requests- Daily Task
• Transition team send update to SharePoint on type of utility payment typ

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary resource to answer all questions submitted to our National Help Desk regarding Avid user access permission, workflow management, and troubleshooting.
• Setup of new communities in Avid and Jenark
• Use independent judgment to resolve issues and provide guidance to team members and business partners.
• Responsible for updating and reporting of operational metrics and key activities.
• Serve as the point person for all terminating clients to ensure company receivables are paid prior to transitioning out.
• Ensure that consistent policies and practices are being followed.
• Demonstrate understanding of internal controls and segregation of duties requirements to drive implementation of best practices.
• Interface directly with operational leaders to provide support and guidance related to system access and fraud mitigation.
• Prepare and maintain procedures for specific job duties.
• Liaison with IT and other departments on various projects, initiatives and process improvements impacting the Client Accounting functions.
• Participate in special projects as needed.
• Other duties as assigned

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our client