Client Administration Officer - Community, ILU & TAC

at  Uniting

Client Administration Officer - Community - Full time closed period contract until June 2026 - Based at Garden Suburb

• Dedicated to making a difference in the lives of ageing clients
• Help ensure smooth financial operations for our Ageing services group
• Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay

ABOUT THE ROLE:

The Client Administration Officer will join our Finance Functional Division, serving as a key contact for recording client events within our Finance system. You will manage account-related inquiries and follow-ups for our Ageing group of services. This role is dedicated to assisting ageing clients with finance and account inquiries, ensuring resolution, and processing data entry of client events in relevant systems. This casual position is based in Garden Suburb.

KEY RESPONSIBILITIES:

• Enhance team efficiency and client-facing activities within the Finance Directorate, focusing on Ageing Services.
• Coordinate with internal stakeholders for timely and accurate client event notifications.
• Enter client events into the finance system and other related programs.
• Perform client data verification and checks using formal and informal methods.
• Address client fee/account inquiries and follow up on issues like rejected Direct Debits and general debtor matters.
• Record notes and attach documents to client records.
• Assist in maintaining effective database management of the Finance System.