Client Administrator - Employee Benefits

at  Lockton Inc

Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Dubai
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities

Qualifications

• At least 2-5 years’ experience in the life and medical insurance industry in an insurance brokerage in the UAE.
• Demonstrated invoices reconciliation skills.
• Advanced excel and technology skills (Microsoft Office, and Insurer portal knowledge is a plus).
• Excellent verbal and written communication skills.
• Strong project management, operational and organizational skills.
• Excellent customer service skills, ability to explain processes, handle complaints, problem solving and escalations with the ability to develop sound relationships with multiple clients

ABOUT THE ROLE

The Client Administrator will be responsible for the servicing and support of the confirmed clients on day-to-day queries and endorsements for Group Medical and Group Life policies. The Client Administrator will also be managing and maintaining client accounts, ensuring smooth communication and coordination between clients and the organization, and providing support and assistance to clients as needed.

ROLE RESPONSIBILITIES

• Assist client on end-to-end endorsement processes (addition/deletions)
• Reviews agreements and/or insurance policy documents such as schedule of benefits and be able to explain new benefit offerings and communication strategies to existing clients.
• Work with various insurer portals to complete client requests.
• Verification of documents and enrolment of members to the Insurance policy portals as per client requests and agreed SLAs.
• Handling DHA ID validation of census & DHPO error corrections, streamlining communication between client and insurer to ensure it is done in a timely manner.
• Ensuring process is followed accurately including updating the endorsement tracker, filing documents and invoices.
• Coordinating with the Finance team to process invoicing and payments.
• Meets with clients alone or in conjunction with CRM if needed.

Qualifications

• At least 2-5 years’ experience in the life and medical insurance industry in an insurance brokerage in the UAE.
• Demonstrated invoices reconciliation skills.
• Advanced excel and technology skills (Microsoft Office, and Insurer portal knowledge is a plus).
• Excellent verbal and written communication skills.
• Strong project management, operational and organizational skills.
• Excellent customer service skills, ability to explain processes, handle complaints, problem solving and escalations with the ability to develop sound relationships with multiple clients.

Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant’s resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees