Client Administrator

at  TMF Group

Job no: 575692
Work type: Full time
Location: Dublin, Ireland
Categories: Client Corporate Secretarial, Capital Markets
Office Location: Dublin
We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

KEY REQUIREMENTS

• A degree in law, business and/or company secretarial background is desirable.
• A candidate with relevant experience is desirable but not essential.
• Experience of Capital Markets/Aircraft Leasing transactions or company secretarial experience is an advantage
• Resourceful, independent and strong problem-solving abilities
• Excellent written and communication skills, with strong ability to plan ahead and organize themselves
• Analytical structured mind set with ability to follow and build upon existing processes and ensure data is maintained with accuracy and consistency
• Fluency in English is essential, with knowledge of other languages an advantage
• Proficiency in MS Excel and MS Word is essential, with experience of Blueprint preferred
• Experience in an outsourcing firm with good client servicing skills is preferred

• Supports the successful execution of all end-to-end SPV activities for TMF’s clients, ensuring client setups are completed in a timely and accurate manner in line with the Companies Act 2014;
• Works closely with other teams in TMF Ireland, including but not limited to, the Entity Management, CMS Transaction Review and Client Accounting teams;
• Builds relationships with clients whilst enhancing TMF’s strong reputation in the CMS services space with tax advisors, banks, custodians, lawyers and other key partners;
• Ensure accurate and concise communications with clients, seeking support from the Client Account Manager if required;
• Draft and self-review set-up/boarding documents including local filings, tax registrations and classifications before validating with the Client Account Manager;
• Adhere to TMF internal procedures and ensure compliance with TMF’s Risk and Control framework and processes. This includes ensuring the 4 eye principle is always followed;
• Assist with the co-ordination and resolution of Customer Due Diligence (CDD) queries;
• Make suggestions for continuous improvement, challenging the status quo;
• Ensure TMF internal AML compliance procedures are complied with in full and in a timely manner;
• Ensure all client data is managed with integrity and maintained correctly;
• Ensure successful delivery of client work with accuracy and completeness;
• Work under the direction of a Client Account Manager ensuring work is delivered on time;
• Ensure TMF meets our obligations to clients, providing all SPV setup services needed to effectively close a transaction within required timelines;
• Provide exceptional customer service whilst being decisive, firm and empathetic with customers;
• Ensure customer complaints are escalated to the Client Account Manager within 24 hours; and
• Assist in business development and identify opportunities for cross-selling and up-selling of other company services, or billing for out of scope items.