Client Advisor - Gstaad

at  Valentino

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Client Advisor - Gstaad
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

KEY SKILLS & COMPETENCIES:

• Strong human touch and empathy, fostering meaningful connections with clients.
• Believe in and embody the brand’s mission and values.
• Stay informed about global and local brand initiatives.
• Sales skills: respond to client needs and facilitate the sales process.
• Commercial acumen: apply consultative selling skills to drive sales, upselling, and cross-selling.
• Branding: enrich the client experience with brand storytelling and represent the brand’s tone and values.
• Relationship-building: establish authentic connections with clients, adapting empathetically to each situation.
• Emotional intelligence: evoke emotions that positively influence client attitudes and behaviors.
  The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world

• Manage the client experience within the boutique.
• Create desire and emotional engagement with customers.
• Engage loyal and potential clients according to a weekly plan defined by store management.
• Deliver an impeccable luxury service throughout the entire customer journey (pre-sale, welcoming, understanding the client, product presentation, closing, and follow-up).
• Focus on client development, retention, and recruitment of new potential clients.
• Maximize all sales opportunities including walk-ins, private appointments, and phone consignments.
• Actively participate in one-on-one sales routines