Client Advisor - Luxury Retail Sales Associate

at  Harry Rosen

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Your Style, Your Career
Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. As a Client Advisor, you’ll be responsible for building and developing a clientele that recognizes their key role in delivering a superior service experience to our discerning clientele.

We are looking for a Client Advisor to join our Store team. In this role you’ll be responsible for:

• Personal Sales and Holistic Selling in-store, building relationships with your customers and creating repeat clientele
• Demonstrating an interest in fashion, menswear, and luxury
• Educating clients on the features and benefits of our Club Harry Loyalty program
• Participating in Merchandising activities and store maintenance.
• Utilizing the resources provided to conduct new business driving measures and following up with your existing clientele on all aspects of their current needs (i.e., alterations, fittings, dedicated appointments, etc.)
• Preparing for each appointment and client meeting by strategizing what merchandise to present and creating the opportunity for add-on sales.

Successful candidates will require:

• A minimum of 2 years of retail sales experience preferably in a luxury environment
• Fluency is Mandarin & Cantonese is preferred
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in these areas of the retail industry is preferred.
• A passion for inspiring repeat business by creating exceptional customer service experiences both on-line and in-store.
• The desire to participate in the many training initiatives we offer and the ability to incorporate the skills acquired through those programs into your daily activities
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.
• The ability to work effectively as part of a team

What are the perks of the job?

• Competitive pay program – there is no limit on your earnings at Harry Rosen and the more you sell, the more you will earn.
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details

• Personal Sales and Holistic Selling in-store, building relationships with your customers and creating repeat clientele
• Demonstrating an interest in fashion, menswear, and luxury
• Educating clients on the features and benefits of our Club Harry Loyalty program
• Participating in Merchandising activities and store maintenance.
• Utilizing the resources provided to conduct new business driving measures and following up with your existing clientele on all aspects of their current needs (i.e., alterations, fittings, dedicated appointments, etc.)
• Preparing for each appointment and client meeting by strategizing what merchandise to present and creating the opportunity for add-on sales