Client Advisor
at MARNI
London, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Apr, 2025 | Not Specified | 16 Jan, 2025 | N/A | Retail,Outlook,Communication Skills,Chinese,Sms,Excel,Email | No | No |
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Description:
#COLOROUTSIDETHELINES
We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.
Marni UK is looking for a brilliant and talented Client Advisor for our Bicester Outlet
KEY RESPONSABILITIES:
- Welcome and assist each client providing an excellent in-store experience
- Being a master at storytelling and at the art of asking engaging questions
- Create a long-term authentic bond with clients by making them feel the experience is truly about them
- Deal effectively with customer complaints
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs
- Prove Brand and product knowledge
- Manage payment operations including return, refund, remote sales, taxfree in a punctual and accurate manner
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures
- Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
- Thinking innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
- Transform each client experience into unique moments by creating a hand-crafted experience
- Develop and nurture meaningful and loyal client relationships through personal connections, CRM initiatives and follow-upPromote a customer centric culture by coaching sales teams on data collection and enrichment as well as on processes involving CRM, client engagement, customer care/after sale practices to build and maintain the client base
KEY REQUIREMENTS:
- Previous experience in fashion/luxury retail
- Proven track record of successful sales generation, building and developing client relations
- Results-driven and customer focused
- Strong communication skills (verbal, in person, via email, SMS, etc.)
- Strong attention to detail
- Proficient computer knowledge (MS Word, Excel and Outlook)
- A fluent knowledge of Chinese will be considered a plus.
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Location:London, GB
Seniority: Professional
Employment Type: Part Time
Function: Retail
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
London, United Kingdom